DELIVERY POLICY

PLEASE NOTE : IF YOU ORDER YOUR UNIFORM ONLINE DURING THE MONTH OF JULY AND AUGUST – YOU WILL BE ABLE TO PICK UP FROM QF RETAIL SHOP AND NOT YOUR SCHOOL’S BACK TO SCHOOL EVENT.

If you wish to pick up your order from Pop-up shop or Retail space (Available only for Qatar Foundation Academies), delivery is free of charge.

If you choose home delivery, we charge 70 QAR for this service.

(Home delivery of online orders is available up to July 25th  and will be offered again starting August 26th)

Dispatch times may vary according to availability and representations made as to delivery times are not guarantees. They may be subject to any delays resulting from postal or other delays outside our control for which we will not be responsible. We may have sent your products in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each parcel to make sure you’re not missing anything from your order.

If a product is missing, please contact us at info@trutexqatar.com with the order number and details of the missing product. We will do our best to resolve the issue for you as quickly as we can.