TERMS & CONDITIONS

ACCESS

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are provided in accordance with the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Your continued use of the Website shall be deemed to be your acceptance of any such changes.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services, temporarily or permanently, without notice. We will not be liable to you or any third party for any modification to the Website, or if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website for technical maintenance or any other reason.

PRIVACY POLICY

By using this Website, you warrant that:

  • The details provided by you on registration/ when placing an order (Personal Information) are true, accurate current and complete in all respects;
  • You consent to the processing of Personal Information for the purposes of fulfilling orders placed; and

You will update any changes to Personal Information by updating your account information on the Website or calling our office on +974 4038 0264. At Trutexqatar.com we are committed to protecting the privacy and security of our customers and site visitors and fully appreciate and respect the importance of data privacy and security on the Internet. We will treat all your Personal Information as confidential and will keep it on a secure server. We will only use your Personal Information for the following purposes:

  • Processing your orders;
  • To administer this website; and
  • To contact you in relation to your order or any relevant business purpose.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of your rights.

ORDERS

The order process will be as follows:

  • By placing an order you are offering to purchase a product in accordance with these Terms of Service.
  • We will send you an order acknowledgment email confirming receipt of your order. This is not an order acceptance. All orders are subject to availability and confirmation of the order price.
  • For most products sent directly from our warehouse, your credit/debit card will be charged when your order is despatched.
  • Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered (after your payment from your credit/debit card has been approved by us) unless we have notified you that we do not accept your order, or you have cancelled it [in accordance with the instructions in these Terms of Service].
  • Non- acceptance of your order may be as a result of one of the following:
  1. The product you ordered being unavailable from stock;
  2. Our inability to obtain authorisation for your payment; or
  3. The identification of a pricing or product description error.

During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information for the purposes of processing your order, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

PRICING AND AVAILABILITY

We will take all reasonable care to ensure that all details, descriptions and prices that appear on this Website are accurate but errors may occur from time to time. If we discover an error in the price of any goods that you have ordered we will inform you of this by telephone or email as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you or we do not hear from you within 5 days of sending an email we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund (see Refunds below).

The Website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time on the Website without prior notice. We reserve the right to cancel any orders placed that are based on inaccurate information.

DELIVERY

All products are to be collected from a ‘Pop-Up’ shops – please log in to your personal account on the Website for details or contact us at info@trutexqatar.com. [You will receive an email once your product(s) is/are available for collection].

Dispatch times may vary according to availability and representations made as to delivery times are not guarantees. They may be subject to any delays resulting from postal or other delays outside our control for which we will not be responsible.We may have sent your products in separate parcels so please check your emails to see if any of your items will be arriving separately.If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each parcel to make sure you’re not missing anything from your order.

If a product is missing, please contact us with the order number and details of the missing product. We will do our best to resolve the issue for you as quickly as we can.

RETURNS & REFUNDS

You have the right to return any product to us within 28 days of receiving your order and request a refund provided that the product is in its original condition, has tags attached, is undamaged and unused. Your right to request a refund does not apply to goods made to your specification or that have been clearly personalised.

If you need to exchange the items that didn’t fit you can come to one of the ‘Pop-up Shops’, return the items that didn’t fit and the Trutex Qatar Representative will order the correct size for you. You will be able to pick up your new items at the following ‘Pop-up’ Shop.

Alternatively, you can order your new size online, and come to the following ‘Pop-up Shop’ to pick up your new order and ask for a refund for the items that didn’t fit.

LIMITATION OF LIABILITY

We will use reasonable endeavours to verify the accuracy of any information we place on the Website. The Website is however provided on an “as is” and “as available basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, the accuracy of any information we place on the Website, or any transaction that may be conducted on or through the Website.

ENTIRE AGREEMENT

These Terms of Service govern our relationship with you. Any changes to these Terms of Service must be in writing and signed by both parties. You confirm that, in agreeing to accept these Terms of Service, you have not relied on any representation save insofar as the same has expressly been made a term of these Terms of Service and you agree that you shall have no remedy in respect of any representation.

CONTACT

For any queries regarding your order, our Website or Terms of Service, please contact us via email at info@trutexqatar.com or phone at (+974) 4039 0264.